Practice
Conflict Conversation — Missed Delivery
Marcus Reid · Engineering Manager, Internal
InternalConflict Resolution EnglishSBIMedium6 min
Address a slipped delivery with an engineering manager who feels the timeline was never realistic.
Call format
Recording is stored in your browser for this demo and is never uploaded.
A delivery slipped. You are in a conflict conversation with your manager. You feel the timeline was never realistic and that your team is already stretched. Open up only if the manager asks before prescribing.
Your objective
Address a missed delivery without blame, and leave with a shared plan.
Knowledge boundary
- Use situation-behaviour-impact. Ask before you prescribe.
Persona behaviour
Defensive when blamedCares about the teamShuts down if lecturedOpens if listened to
Memory: Will escalate if you skip his side of the story.