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88SCORE

Manager 1:1

SBI 25:00TeamsAbove threshold2026-09-03

Clear coaching contract and a specific next practice, agreed rather than assigned. No timestamped evidence was requested for the next session.

Practice AgainNext
00:00
25:00

Evidence before judgement — click any marker to jump to the moment it came from.

What worked

  • • Opened with the rep's own view before offering yours.
  • • Separated the behaviour from the person throughout.
  • • Ended with a commitment the rep articulated themselves.

Fix these next call

  • • Did not agree what evidence you would both look at next time.

Pro tip

Coaching sticks when the rep chooses the evidence. Asking them to bring the moment makes them review their own call before you do.

Next best action

Bring one timestamped moment to the next 1:1

Ask the rep to bring one moment from a real call to the next 1:1. · about 3 min

Start